IT services and support
New Vertical Technologies provides clients with a tailored package of services. After meeting with you to discuss your needs, our staff will build a personalized plan to fulfill those needs and make your life easier.
We want you to focus on your business. As your IT services provider, we will ensure that your technology infrastructure works with your business, rather than against. Our goal is to keep your mind on what's important by relieving any concerns about technology.
At New Vertical Technologies, customer service is very important to us. We make it a top priority. Our clients experience extremely responsive technical support from our staff.
New Vertical Technologies provides clients with support, security, and personalized IT services to satisfy their specific needs.
Their customer support is quick to respond and always helpful.
- SARA | EASTERN SHORE DENTAL
New Vertical Tech solved all of my IT problems!
- CHRIS | SHORE ACCOUNTING
Their services made our day-to-day so much easier. Thank you NVT!
- TRACY | GMC CONTRACTORS
*All prices are per computer and generally projects are separate work statements.
- Up to 10 computers
- Full monitoring and maintenance
- Update Support
- Help center access
- (Added Support $150 / Hour)
- 10 - 50 computers
- Basic package
- Priority Queue
- On Site Service Available
- (Added Support $125 / hour)
- 50+ computers
- Priority package
- Email Support
- Unlimited Support Tickets
- Customized Support Helpdesk
- Advanced Network Protection
- Proactive Security
|Monitoring and Maintenance|
|Active Threat Protection|
|Help Center Access|
|Server Management ($75) / Month|
|Email and Identity Protection|
|Unlimited Tickets Included|
|Advanced Network Protection|
*Any service not included in the Basic or Priority packages may be purchased as an add-on.
Core Business IT Services
Our core services are included in every package. We believe that every company in need of managed IT services should have these services to keep their business safe, secure, and efficient. Each of our customers will receive the following components.
Remote Monitoring and Maintenance
An essential element of managed services is remote monitoring and maintenance. We install our software on every computer and server at every location. In doing so, our technical team has a detailed overview of the technology running at your company. This allows our team to immediately handle any software or security issues that you may experience.
Advanced Virus Protection
Security is very important to every company. That's why we install advanced virus protection software on every computer and server that we manage. This protection will prevent any known threats from ever reaching your network. Our virus protection will also notify our technical team if any potential threats arise, ensuring that we can take action before your network is threatened.
We also provide our clients with extensive network protection. This software prevents potential threats by blocking access to malicious websites through applications. This is an essential feature to have to prevent malicious access to your network.
Backups are important to any business that uses technology. We understand this, and provide every client with backup monitoring. By tracking your backups, we can ensure that they are happening when they should be, and that backup sets are going to the proper location.
We also offer backup setup and maintenance as an add-on service.
Having responsive customer support is essential to keeping your systems online and secure. Our clients gain access to our 24/7 support, just a phone call away. Our technical staff are very responsive, and will provide immediate assistance with any issue that you may experience.
Our packages include the essential managed services for businesses. The right package for you depends on the size of your business and what specific needs you have. Contact us to get more information about which package is right for you!
Our Basic package is designed for small businesses with 1-10 computers. This package includes access to our baseline software tools and to our customer support. Basic is a great choice for very small businesses in need of IT maintenance and virus and network protection.
Our Priority package is designed for companies with 10-50 computers. This package includes access to our full software suite, as well as priority customer support. Priority is the right choice for businesses that need IT maintenance and security for a more substantial number of devices.
Our Pro package is designed for larger companies with at least 50 computers. In addition to the features from the smaller packages, the Pro package includes email filtering and identity protection. Pro is the optimal choice for businesses with a need for more advanced security options for a larger network of devices.
Some IT services vary greatly in time and cost, depending on the client. We offer these services at an additional cost, determined on a case-by-case basis.
Security+ includes our advanced threat detection that is applied to every computer and every email address at the organization. This service also includes identity theft tools that keep employees from becoming engaged in fishing schemes. These services also make sure employees do not get lured to compromised websites.
Endpoint Vault is a service that assists with the security of sensitive data files that employees may have access to. These files could contain sensitive, confidential, or healthcare data. These tools help to significantly reduce the potential that data could fall into the wrong hands.
Backups are essential to keeping your business safe and secure. Without them, you run the risk of losing important information at any time. We offer setup and maintenance of on-site and cloud backups. In case of any loss of data or system failure, our backups will ensure that you can restore anything you lose.
Many potential threats may enter a company's network via email. To prevent this from happening to our clients, we provide email protection by keeping your email system secure, and filtering suspicious emails to prevent potential threats.
Data and Identity Protection
To further your protection against potential threats to your data, we provide data and identity protection throughout your technology systems. We monitor all file access and configuration, ensuring that secure data remains secure, and nobody gains unauthorized access to confidential information.
DNS Filtering is an effective tool for preventing external threats and for ensuring that company equipment is being properly used. This service allows the client to filter specific website domains, preventing access to unwanted or malicious websites. DNS Filtering is very important for network security, and for preventing employees from misusing your company's technology.
Compliance Auditing and Remediation
Many businesses struggle to navigate IT compliance on their own. That's why we offer compliance auditing and remediation. We will test your systems against compliance controls and remediate any security issues that we find.
Many companies are moving to cloud-based services. When doing so, it is essential to implement backups and be able to quickly recover data. New Vertical Technologies offers assistance with moving programs hosted on your network to a cloud provider. We can also remove unwanted cloud services or transfer services from one vendor to another.
Websites and Apps
Websites are a must-have for any company in today's world. Having a clean, professional website design is essential to drawing in potential clients. Your website is your tool to inform customers, provide support, and even build a community around your brand. Apps can be useful for the same reason, and they can also be an amazing tool for your employees.
We frequently build apps and websites for our clients. In addition to developing the application or website, we give our clients more insight to help them make informed decisions about the software we develop for them.
In addition to our managed services, New Vertical Technologies has a strong background in software development. Our team of software engineers have decades of experience in the field, building complex systems for the federal government and for commercial businesses.
With vast experience in data systems, control systems, and other areas of software development, the New Vertical Technologies team is capable of creating an innovative new solution for your business.
New Vertical Technologies works with a wide array of businesses, ranging from small start-ups to established public companies. With our experience, we are prepared to give you expert advice while we work with you.
In addition to developing software for you, we will assist by building roadmaps for technology and software projects. We offer our clients further insight into the project, as well as extensive experience in relation to software project management and cohesion.
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